Can't Find an Answer?

Has your question not been answered? Please don’t hesitate to get in touch with us to find out how we can help you.

Contact us by phone, email or social via any of our social media platforms.

General Questions

Marking is the process of creating permanent identification or tracking marks on products or materials using a variety of technologies and methods.
We offer a wide range of marking solutions including laser marking, dot peen marking, inkjet printing, and more.
We aim to provide quotes within 24-48 hours of receiving a request.
Yes, we can provide customized marking solutions to meet the specific needs of your business.
Yes, we offer training and support for all of our marking systems to ensure that your team can use them effectively.
Our team of experts can help you determine the best marking solution for your specific needs based on factors such as material type, production volume, and desired marking quality.
We serve a variety of industries including automotive, aerospace, medical, food, beverage and more.

Product Questions

A continuous printer is a type of printer that uses a continuous roll of paper rather than individual sheets, allowing for continuous printing of large volumes of documents without interruptions.
The maximum marking size depends on the specific laser marking system. Please contact us for more information.
Yes, our inkjet printers can print on a variety of curved surfaces.
Our dot peen marking systems can mark on a wide range of materials including metal, plastic, and even glass.
The maximum production speed depends on the specific marking solution. Please contact us for more information.
The expected lifespan varies depending on the specific marking system and usage. Please contact us for more information.
The cost varies depending on the specific marking solution and your business needs. Please contact us for more information.
Yes, our marking solutions can be used for traceability and serialization purposes to comply with industry regulations.
Export standard package or special package according to customer requirement.
The filter core life is 12 to 24 months.
Reduces manual labor and application costs, improves efficiency and quality, and ensures long-term durability of the equipment through strict quality control measures.
Non-contact printing prevents damage to the printed material, high-speed printing of up to 1000 feet per minute and versatility in using different types of inks to print on various surfaces.

Technical Questions

We offer a range of marking solutions including laser marking, dot peen marking, and scribing marking.
Yes, our marking solutions are versatile and can work with a range of materials such as metals, plastics, glass, and ceramics.
Our marking solutions are designed for easy integration and we provide technical support to ensure a smooth integration process.
Dot peen marking uses a pneumatically driven stylus to create indentations on the surface of a material, while laser marking uses a laser beam to create marks on the surface of a material.
Original inks are formulated and produced under strict quality control measures to ensure safe and stable machine operation. Alternative inks may be less durable and adaptable. Original solvents are specially developed to replenish lost ink material and repair structural damage caused by the printing cycle. Original cleaning agents are designed to clean the nozzle and dispersion of the ink, ensuring optimal printing performance.
Our marking solutions require minimal maintenance, but routine cleaning and replacement of consumables may be necessary.
Yes, our marking solutions are designed to withstand harsh environments and can operate in high-temperature, high-humidity, and dusty environments.
Our marking solutions come with user-friendly software that can be easily installed on a computer running Windows operating system.
Yes, our marking solutions can mark both 1D and 2D codes with high precision and readability.
Yes, our marking solutions comply with industry standards such as CE and FDA regulations.
We will responsible for all the quality problems.
It is important to adjust the ink line of the coding machine after a period of downtime, power failure, or nozzle blockage to ensure proper formation of printed characters and prevent printing errors.

Ordering Questions

You can place an order by contacting us (+6 012 951 1500) or sending an email to us ([email protected]).
The lead time for delivery depends on the specific product and quantity ordered. Our sales team will provide an estimated lead time upon order placement. Generally, the delivery time is 10-15 days.
We offer a 30-day return policy for defective products. Please refer to our terms and conditions for more information.
We accept payment via credit card, bank transfer, and PayPal.
Yes, we provide shipment tracking information upon request.
Our marking solutions come with a one-year limited warranty. Extended warranty options are available upon request. But, filter and consumption are not included.
Yes, we offer sample marking services. The printing sample is free, but you will pay for the express charge.
Yes, we offer international shipping for all of our products and services.
Generally speaking,original imported ink like Videojet, leibinger, Hitachi, markem-image can be used,normal ink could also be fine.Ink with special capability are not guaranteed.